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ISO9004:2009 已正式发布  

2009-11-13 10:30:28|  分类: ISO9001 |  标签: |举报 |字号 订阅

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          ISO的网站近日公布,ISO9004:2009正式发布了。

The just-published new edition of ISO 9004 provides organizations with a model for "sustained success" in today's complex, demanding, and ever-changing environment.

ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach, is the third edition of the standard first published in 1987. It is intended to support the achievement of sustained success by any organization, regardless of size, type or activity, by a quality management approach.  

Bob Alisic, leader of the task group responsible for the ISO 9004:2009 comments: "While the goal is initially to ensure the production of 'good' products and services, leading to the achievement of customer satisfaction, the longer-term purpose is to ensure the economic survival of the organization. The new edition gives guidance on how an organization should adopt a systematic approach to achieve this."

ISO 9004:2009 provides guidance for the continual improvement of an organization's overall performance, efficiency and effectiveness based on a process-based approach. It focuses on meeting the needs and expectations of customers and other relevant parties, over the long term, and in a balanced way.

Compared to ISO 9001:2008 which ensures quality management of products and services, while enhancing customer satisfaction, ISO 9004:2009 provides a broader perspective of quality management, particularly for performance improvement. It will prove useful to organizations whose top management wishes to move beyond ISO 9001, in pursuit of ongoing improvement, measured through the satisfaction of customers and other stakeholders.

ISO 9004:2009 allows organizations to enhance the quality of product and service delivery to their customers by promoting self-assessment as an important tool to enable organizations to:

  • Benchmark their level of maturity, covering leadership, strategy, management system, resources and processes
  • Identify their strengths and weaknesses
  • Identify opportunities for either improvements or innovation, or both.

The self-assessment tool may become a key element during the strategic planning processes in any organization.

Jose Dominguez, a leader of the ISO 9001 task group comments: "The objectives of customer satisfaction and product quality are extended in ISO 9004:2009 to include the satisfaction of interested parties and the performance of the organization. The combination of ISO 9001 and ISO 9004 will allow you to get the most of your quality system.”

ISO 9004:2009 replaces ISO 9004:2000. It makes substantial changes to its structure and contents of the earlier edition based on eight years’ experience of implementing the standard worldwide and introduces changes intended to improve consistency with ISO 9001 and other management system standards. An example of an important (maybe the most important one) change in the structure of ISO 9004 is that the “body” of the standard starts with the chapter giving guidance on how to manage an organization aiming for sustained success and not how to build a quality management system.

Although ISO 9004:2009 complements ISO 9001:2008 (and vice versa), it can also be used independently. It is not intended for third-party certification, regulatory, or contractual use, nor as a guide to the implementation of ISO 9001:2008. To help users get the best out of the standard, an annex gives a clause-by-clause correspondence between ISO 9001:2008 and ISO 9004:2009.

ISO 9004:2009, Managing for the sustained success of an organization – A quality management approach, costs 150 Swiss francs and is available from ISO national member institutes (see the complete list with contact details) and from ISO Central Secretariat through theISO Store or by contacting the Marketing, Communication & Information department (see right-hand column).

————

more details:

 

BS EN ISO 9004:2009 Managing for the sustained success of an organization. A quality management approach

This third edition of BS EN ISO 9004 has been updated to include information on managing for the sustained success of an organization. The standard has had substantial changes made to its structure and contents.

What is sustained success?

The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment.

How can sustained success be achieved?

·             By meeting the needs and expectations of your customers

·             By the effective management of your organization

·             Through awareness of your organization's environment

·             By learning and improving.

How can BS EN ISO 9004 help?

BS EN ISO 9004 will provide your organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity.

BS EN ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations.

BS EN ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. It also provides guidance for the systematic and continual improvement of your organization's overall performance.

BS EN ISO 9004can be used alongside ISO 9001 and other management system standards, but can also be used independently.

BS EN ISO 9004 is not intended for certification, regulatory or contractual use.

Contents of BS EN  9004:

Foreword

Introduction

Scope

Normative references

Terms and definitions

Managing for the sustained success of an organization

Strategy and policy

Resource management

Process management

Monitoring, measurement, analysis and review

Improvement, innovation and learning

Annex A (informative) Self-assessment tool

Annex B (informative) Quality management principles

Annex C (informative) Correspondence between ISO 9004:2009 and ISO 9001:2008

Bibliography

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